Documents

for partners

We have prepared all the documents you could possibly need in one place. It doesn’t matter if you are our pick-up point partner or from an e-shop.

Updated general terms and conditions valid from 22th November 2024

Updated general terms and conditions valid from 1st August 2024

Full price list with updated range of services valid from 15th November 2024

Currency exchange conditions for posting packages to abroad

Terms of C.O.D. Payment by Card – for Consignors

Ten safe shipments

Guide for printing bills of delivery in the client section

Instructions how to calculate the volumetric (specific) weight of a shipment

Instructions to correctly fill in the items of Customs Declaration.

Instructions to perform all actions related to customs procedures when sending shipments outside the EU.

List of prohibited goods for export abroad

What should a correctly written recipient address contain?

Instruction how to label your shipment correctly

Service descriptions, how is parcel submission carried out and much more information about Packeta's services all in one place

Conditions for filing complaints valid from 1.8.2024

Report on the results of the investigation of complaints for the calendar year 2023

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