Returning Goods with

Packeta Is Easy

We have two simple return solutions for you. Packeta is the synonym for simplicity - and that applies to returning goods from your customers too. Not a good fit? Don't like it? Then the customer simply packages the goods and takes them to the Packeta submission point nearby.

Return Parcel

The first option for the customer to return goods to the e-shop is the so-called Return Parcel. How does it work?

The customer packages the returned goods appropriately and adds the return form provided by the e-shop to the parcel.

The customer takes the parcel to any submission point of Packeta.

The customer shall inform the e-shop staff of the unique 8-digit return code (the so-called identifier)

The staff will generate a label based on the code and attach it to the parcel.

Our courier will pick up the parcel at the submission point and take it back to the e-shop.

Price list of Return Parcels

Belgium
Bulgaria
Czech Republic
Estonia
France
Croatia
Italy
Lithuania
Latvia
Hungary
Germany
Netherlands
Poland
Portugal
Austria
Romania
Greece
Slovenia
Slovakia
Spain

Return Parcel Slovakia

Price

from €2,30

Submission at any submission point of Packeta. We will process your parcels as standard and send them back to you. The whole list submission points are always at hand in the mobile application Packeta, or on our website.

The service is free of charge for your customer.
The customer receives a confirmation of parcel submission and a confirmation of receipt of the goods back by the e-shop.
You can adjust the service to suit your e-shop.
The identifier can be found in the client section (User information > Manage returns codes), it never changes and remains the same for all your customers
Slovakia, Czech Republic and Hungary: The customer brings the parcel to the drop-off point and dictates the identifier to the staff. We will take care of the rest!
Other countries: For parcel returns, it is necessary to use the exact return address for each country (destination).
For most countries, you will need to select a specific carrier for delivery. Therefore, check in advance that the return address accepts shipments sent via the carrier you intend to select. This information can be found in the details of each return address; either directly under the address given, or under the icon. If the parcel is delivered by another carrier, it will not be possible to accept or process it at the return address for operational reasons.
The address on the parcel must be stated in the format shown on our website.
Please do not send parcels with COD. Such shipments will not be accepted at the return address for transport.

The Systems of Sending Labels

With Barcodes to the Customer:

Has your customer contacted you in order to return an item? Enter the item manually into our system and select the "Automatically send the customer a label to the email address provided". The customer will immediately receive an email with a label, which he/she will print out and attach to the parcel.

We will assign you a special URL where the customer who wants to file a complaint for the goods will enter the tracking number of the parcel he/she wants to return. The system will then generate a label with a barcode for the customer. The customer then prints it out and attaches it to the parcel.
Note: It is up to you how you pass on the URL to the customer. You can attach it directly to the order confirmation or invoice.

With this system, a label with a barcode will be generated automatically for every parcel you send. You can then add the labels together with the complaint information directly to the order confirmation or invoice - either electronically (e.g. in a pdf) or physically (e.g. directly on the adhesive sheet).
Note: This system is based on a program API connection and requires closer cooperation with your IT.

Do You Need Help?

If you have any questions or uncertainties about the Return Parcel or Complaints Assistant services, please contact your sales representative or contact the sales department by email.

Sales Department

Reverse Logistics of Parcels

+421 221 201 135

obchod@packeta.sk

Returning Goods with Packeta Is Easy